FAQ

Frequently Asked Questions

General FAQ

What is your shipping policy?

Free shipping for orders over $65. We offer standard shipping across the United States. On Mondays to Fridays, orders placed before 2 PM PST are processed the same day and orders placed after 2 PM are processed the next business day. Weekend and holiday orders are processed the next business day. Typically your package will be delivered within 3-7 business days depending on your location. You'll receive a tracking number once your order ships.

What is your return policy?

Please refer to our Return Policy page for information.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can also check your order status by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay for a fast and secure checkout experience. We also accept Zelle and Venmo. Just follow instructions during checkout.

How do I contact customer service?

You can reach us through our Contact page, and we'll respond within 24 hours. We're here to help with any questions about your order or our products.

Do you offer international shipping?

Currently, we only ship within the United States. We're working on expanding our shipping options in the future.

Skincare FAQ

What skin types are your skincare products suitable for?

Our skincare collection includes products for all skin types—dry, oily, combination, and sensitive skin. Each product page lists the recommended skin types to help you find the perfect match.

Are your products cruelty-free?

Yes, we prioritize cruelty-free and ethically sourced products. We carefully select brands that align with our values.

How should I store my skincare products?

Store your products in a cool, dry place away from direct sunlight. Some products may require refrigeration—check the product label for specific storage instructions.